Privacy Policy
Privacy Policy — TripMate Adventures
TripMate Adventures (“we”, “our”, “us”) operates the website tripmateadventures.com and provides event-based travel and meetup services.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book an event, or interact with us online.
By using our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect the following types of information:
A) Personal Information
Provided directly by you when you:
-
Sign up or create an account
-
Book a trip or purchase a ticket
-
Contact us via forms, email or WhatsApp
-
Subscribe to newsletters or updates
This may include:
-
Full name
-
Email address
-
Phone number
-
Gender (optional and only for trip grouping purposes)
-
Payment-related details (processed securely by Razorpay; we DO NOT store card/bank details)
B) Automatically Collected Information
When you visit our site, we automatically collect:
-
IP address
-
Device information
-
Browser type
-
Cookies and tracking data
-
Pages visited and interaction behavior
These help us improve user experience and site performance.
2. How We Use Your Information
We use your information to:
-
Process bookings and ticket purchases
-
Manage user accounts and login access
-
Verify identity for member-only pages
-
Send booking confirmations, reminders and updates
-
Improve website functionality and customer service
-
Conduct analytics to understand website performance
-
Ensure user safety and compliance with policies
-
Send marketing emails (only with your consent)
We do NOT sell or rent your personal data.
3. Payments & Third-Party Services
We use Razorpay as our secure payment gateway.
Razorpay may collect and store financial information (UPI ID, card details, bank info) as required to complete your payment.
Their privacy policy applies for payment data handling.
We also may use:
-
Google Analytics
-
Wix analytics tools
-
WhatsApp communication
These services may collect anonymized usage data
4 Information Sharing & Disclosure
We may share your information only when necessary:
-
With payment processors (e.g., Razorpay)
-
With service providers helping run our website
-
When required by law or government authorities
-
To protect our rights and prevent fraud
We never sell personal data to third parties.